ShieldMyShop

Refund Policy

Last updated: February 9, 2026

Our Commitment

At ShieldMyShop, we want you to be completely satisfied with our service. We offer a fair and transparent refund policy so you can try our service with confidence.

Free Trial

All new users receive 3 free scans to evaluate the service before committing to a paid plan. No credit card is required for the free trial. We encourage you to use these free scans to determine if ShieldMyShop meets your needs.

Monthly Subscriptions

14-Day Money-Back Guarantee

If you're not satisfied with your subscription, you can request a full refund within 14 days of your initial purchase. No questions asked.

After the 14-day period:

  • You may cancel your subscription at any time
  • You will retain access until the end of your current billing period
  • Your subscription will not renew after cancellation

Lifetime Plans

14-Day Money-Back Guarantee

Lifetime plan purchases come with a 14-day money-back guarantee. If you're not satisfied, contact us within 14 days of purchase for a full refund.

After the 14-day period, lifetime purchases are non-refundable as the license is perpetual.

How to Request a Refund

To request a refund:

  1. Email us at support@shieldmyshop.com
  2. Include your account email address
  3. Briefly explain the reason for your refund request (optional but helpful)

We aim to process all refund requests within 3-5 business days. Refunds are issued to your original payment method and may take 5-10 business days to appear on your statement.

How to Cancel Your Subscription

You can cancel your subscription at any time:

  1. Log in to your ShieldMyShop account
  2. Go to Settings → Billing
  3. Click "Cancel Subscription"

Alternatively, contact us at support@shieldmyshop.com and we'll cancel it for you.

Questions?

Before filing a chargeback with your bank or credit card company, please contact us first. We're happy to resolve any issues directly and process refunds quickly.

Contact Us

If you have questions about our refund policy or need assistance, contact us at:

Email: support@shieldmyshop.com